Onsite - Phone Support

We take the utmost care of your gadgets.

Our experts are with you from phone support to urgent on-site repairs, you receive tailored support from our experts who ensure that your IT operations are streaming efficiently.

Ensuring that you get:

AppleCare Account Manager – AppleCare for Enterprise starts with an AppleCare Account Manager. It helps in reviewing your IT infrastructure and also identify problems you may be having.
Department–level coverage – Since Apple creates the hardware, operating system, and other applications for all the Apple products. AppleCare for Enterprise delivers integrated support and service. Support is obtainable through-out with 1-hour responding time for urgent concerns.
Assistance for help desk – AppleCare for Enterprise relief the weight on your inside help desk by rendering technical support for your staff through the phone.

We always try to give the best services possible but there are some procedures, terms, and conditions that have to be followed when the phone support does not suffice. Our clients are entitled to on-site service liable on the Covered Equipment’s locality. On-site service will involve Superior sending our engineer to the client’s Covered Equipment locality for the repair service purpose. Superior will decide entitlement for the repair service one technical backing of troubleshooting is completed.

We follow the procedures as provided by Apple as we are an Authorized Apple Resellers. Those repairs required through software glitches, or from modification, tuning, or repair by agents other than Apple trained technicians or the agents are not included in Apple’s repair hardware service will be either declined service or charged extra.

We ensure that the Client will be willing to collaborate with the engineer, offer complete admittance to the Covered Equipment and render entrance to authority at no responsibility to Apple and Superior.

In case, if a client is unable to offer entry to or be present at the Covered Equipment’s locality for the Apple engineer to execute service at the chosen time, service will not be rendered and the client will be accountable for extra charges for a consequent visit for service.

OUR SUCCESSES OVER THE YEARS

Stats talk
For themselves

Nanotechnology immersion along the information highway will close the loop on focusing solely on the bottom line. Override the digital divide with additional clickthroughs from DevOps.

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Client Success

Proactively envisioned multimedia based expertise and cross-media growth strategies.

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Advices given

Seamlessly visualize quality intellectual capital without superior collaboration.

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Businesses guided

Completely pursue scalable customer service through scalable proactive metrics.

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Awards achieved

Seamlessly empower fully researched growth strategies and interoperable organic sources.

NOT JUST BUSINESS

Client Reviews

We, at Superior Digital, has been receiving many commendations and appreciations from the clients those we have provided our solutions and services with. Some of them have even recommended our company to their friends as well. We will continue to empower ourselves to give our clients the best services.

We were looking for revamping our whole system as it was a little out-dated and affecting our workflow. So, we approached Superior Digital to provide us with solutions to our problem. Then, they provided us with a world-class Apple products System solutions that have totally revolutionized our company’s productivity and efficiency.

JOANNA PRESTLEY

HSBC Bank

Superior Digital completely floored us with their expertise and solutions to all our problems relating to our computers.

BRADLEY SMITH

Miller Automation

Very impressed with the professionalism of the Superior Digital team. Provided us with a comprehensive makeover of our system. Now working has never been easier.

PRISCILLA JACKSON

WA Solutions

A friend recommended us to approach Superior Digital and we don’t regret doing so. All our system solutions are taken care of by them with expertise and great work ethics. Now, we don’t worry about our system because Superior Digital is there to eliminate any issue.

COLLIN LEBLANC

McIntire Industries

Going to Superior Digital was the best decision I made for my company. Our work culture has enhanced and the productivity level is higher as all our system works smoothly and the staff finds this Apple system easier to use.

LILAH CHANG

Hotel Berg